I’ve never bought a guitar that I didn’t see and play for myself, for obvious reasons. So, I was a little hesitant when considering purchasing one online with Wildwood Guitars. But after reading a lot of the testimonials on their website, which were pretty impressive to say the least, I had the confidence to make a purchase. I had a lot of questions and wanted to see more pictures of the guitars that interested me. Troy Benns was the sales associate helping me and he was a big help and very patient with all my questions and requests to have more pics sent to me. I was very excited and waited 5-6 days to get it. I was like a kid again and Christmas was coming. I tracked the guitar in transit a couple times a day. I couldn’t wait. After getting my guitar there was a problem with it, I was so deflated and disappointed to say the least, so I contacted Troy right away. He figured out what the problem was and right away offered me a refund, exchange or up grade. There was another guitar I was interested in so after looking at more pictures of it I decided to go with it. After all the frustration and the inconvenience, Troy was nice enough to 2nd day air it to me and ironically I got it on my birthday, what a nice gift. I just want to thank Troy for his professionalism and the great care he took in making a bad situation right. I was really blown away by the customer service he provided to me. I couldn’t have dealt with a nicer guy, such a pleasure to do business with. I continue to check the site everyday waiting for the right Les Paul standard or custom tobacco burst with a killer flame and fat neck. As soon as I see it I’m calling Troy again. I will be very confident with my next purchase and I look forward to doing business with Troy again.
If anyone is hesitant with making their 1st online purchase, put your fears aside, pick up the phone and call Troy. You will be so happy you did. Wildwood also has some of the best tops available in the online market. The major online music retail stores don’t even come close with their selection. I also proudly wear my Wildwood Guitars t-shirt, I love it!
Thanks again, Troy! You rock and are the best!!