I want to thank you again for all the great service you and your staff provided when I was shopping for a Martin guitar.
In this competitive business world where everyone has the same product, the only thing a business can offer in order to stand out is service and in this area you reign supreme.
As a novice guitarist I was always intimidated when I went to look at guitars. I wasn’t experienced enough to sit and play various models to determine which was best suited for me. I also was somewhat embarrassed to ask a salesperson to play a bunch of different models for me. So shopping for a guitar became a chore until I found Wildwood.
Also, I had a Rodriguez classical guitar that none of the other stores would even consider taking as a trade and some didn’t even know what it was. Not so at Wildwood. You were not only willing to consider it for trade but also, after examining it, offered a very fair price for it.
But most importantly, it was the friendly, no pressure atmosphere that was felt as soon as I walked in the door that hooked me on your store. You took all the time I needed to evaluate various models. You played each one for me so I could hear the difference. You helped me make a decision by contributing your expertise and never once even tried to “sell” me anything. You and your staff exude a love of the instrument that overshadows any sales technique that others try to use.
But the topper was the fact that even after spending all the time with me and playing so many different models, you were willing, without hesitation, to order a D16R model that you didn’t have in stock so I could compare that one as well. In my opinion, this goes above and beyond the call of duty. Plus even with all the good service, your price was the best anywhere.
I have told every musician I know (even friends out of state) about your store and gave out your web address.
I love my new Martin D16R and would not have it had it not been for you and your great staff.