500 S Arthur Ave, Suite 700, Louisville, CO 80027
Free shipping when you order online
Contact Us · 303-665-7733

Open by Appointment Only
Phone Lines MST: 9am – 6pm Mon – Fri • 10am – 6pm Saturday
Store Hours: 10am – 6pm Mon – Sat
Closed Sunday

  • Store Policies

Store Policies

Return Policy

As a valued member of the Wildwood Family, we want you to be absolutely thrilled with your purchase.

Our goal is to deliver a purchase experience that is simply second to none. We realize this experience doesn’t end once you receive your instrument, as it also includes exceptional follow through. Part of this process means holding our inventory to an exceptionally high standard. To ensure this, we allow a 48 hour approval period. Please note, all returns must be accompanied by a RA issued within 48 hrs from our staff. In the event of a return, the buyer will be responsible for shipping costs both ways. The instrument itself must be returned in original condition, as it was shipped. This includes all hang tags, certificates and warranty cards. The instrument must also be returned to us in its original shipping box with its original packing materials. Once inspected and evaluated, we will initiate the refund process. Please keep in mind, credit card refunds typically take 3-4 business days to show up on your account once initiated. Feel free to contact us with any questions regarding returns or exchanges.

Shipping Policy

Here at Wildwood Guitars, we work diligently to ensure that every item that leaves our store, from a guitar strap to a vintage masterpiece, is handled with care and respect. We want every customer to feel that their investment is safe and secure. Should you have any questions regarding our policies or methods, you can always contact us at shipping@wildwoodguitars.com.

Please be aware, with the ongoing effects of the pandemic, massive increases in online commerce, and winter weather bearing down, there are going to be delays with FedEx, UPS, and USPS that are out of our control. Even Express and Priority shipments will be experiencing delays. We will do what we can to get your purchase to you as quickly as possible, and we appreciate your understanding should anything be delayed.

 

WRONG ADDRESS? WON’T BE HOME?

All of our shipments are sent out with a Direct Signature Requirement, if there’s a possibility that you won’t be home to receive your shipment, we suggest having it shipped to a FedEx or UPS authorized facility. We can find a location near you if you are unsure. This will allow you to pick up your package at a time that is convenient for you.

Has your package already shipped? Is the address wrong? Have you realized you won’t be home? These are common occurrences and they are easy enough to change. Should this situation arise, reach out to us and we’ll be glad to assist you in making these changes.

We also recommend that you sign up for FedEx Delivery Manager. This service will allow you to have more control over your shipment, including requesting evening and date-specific delivery. More info can be found at https://www.fedex.com/en-us/delivery-manager.html

 

DAMAGE CLAIMS

Every musician’s worst nightmare. You open your new gear only to find that it has been damaged in transit. We understand how deflating this is, and we know that every instrument is unique and perhaps irreplaceable.

Fortunately you won’t be stuck with broken gear, we will get you a full refund or exchange your item for a similar instrument. There’s only a few things we’ll need from you:

• Pictures of the shipping box, with close up photos of any damage to the box.
• Pictures of the damage to the instrument/case, the more photos and details the better!
• Any other information you’d like us to know about the damage.
• Then we will email you a return label, and the damaged item can be returned.

 

INTERNATIONAL SHIPMENTS

Wondering if we ship to your country? We almost certainly do!

Contact us with your Country, postal code, and item you are interested in, and we can give you an accurate quote for the cost of shipping to your country. Please note, these quotes do not include Duties and Taxes that may be collected upon arrival into your country.

For Canadian Customers – We recommend signing up for FedEx Delivery Manager. Signing up for this service can allow you to expedite the Duties and Customs process upon arrival in Canada.

There are certain guitars that we are unable to send overseas, most notably, we cannot for any reason ship Brazilian Rosewood outside of the United States. Other instruments may have dealer restrictions, for further information or questions please reach out to sales@wildwoodguitars.com.