500 S Arthur Ave, Suite 700, Louisville, CO 80027
Free shipping when you order online
Contact Us · 303-665-7733

Open by Appointment Only
Store Hours: 9:30am – 6pm Mon – Sat
Closed Sunday

  • Terms and Agreement

Wildwood Guitars Shipping Terms and Agreement

Shipping Terms

* SIGNATURE REQUIRED FOR EVERY SHIPMENT* [Unless otherwise requested, and full liability has been consented to by the customer]

FedEx will obtain a signature from someone at the delivery address. If no one is at the address, FedEx may reattempt delivery.

If you are a first-time customer, your package must be shipped to your billing address with a signature required, or may be held at a FedEx location. If you cannot be present to sign for your package, you may elect have it held at a FedEx location of your preference through your FedEx Delivery Manager account.

We encourage every customer to sign up with FedEx Delivery Manager! It requires quick and simple registration, which upon completion will provide you with access to a suite of convenience and flexibility features to customize the delivery of your guitar during transit.

 

Sign up here:
https://www.fedex.com/apps/fdmenrollment/

 

Due to our own security parameters, not all services that FedEx Delivery Manager offers will be applicable for shipments from Wildwood Guitars. For more information please visit our Policy page: https://wildwoodguitars.com/store-policies/

Return Policy

Our goal is to deliver a purchase experience that is simply second to none. We realize this experience doesn’t end once you receive your instrument, so we believe in following through with extraordinary care. Part of this process means holding our inventory to an exceptionally high standard. To ensure this, we allow a 48 hour approval period. Please note, all returns must be accompanied by a RA issued within 48 hrs from our staff. In the event of a return, the buyer will be responsible for shipping costs both ways. The instrument itself must be returned in original condition, as it was shipped. This includes all hang tags, certificates and warranty cards. Once inspected and evaluated, we will initiate the refund process. Please keep in mind that credit card refunds typically take 3-4 business days to show up on your account once initiated. Feel free to contact us with any questions regarding returns or exchanges.